Information for the general public (individuals, families, local communities)
Everyone has a role to play in helping to slow the spread of flu and to keep services and supplies available.
The resources below are important for everyone, and can be downloaded and used freely for their intended purposes.
*Note: If you are having trouble accessing the documents below, right click on the link, select Save Target As and save the document to your desktop.
Latest news
Brochures
- Preparing for pandemic influenza: what you can do
- Protect yourself and others from infectious diseases - Wash your hands and cover your cough
Fact sheets
- Patient information - Protecting those at risk of influenza
- What to do if you're exposed to flu - 3 July 2009
- What to do if you think you have the flu
- Influenza and the common cold - what's the difference - 12 May 2009
- What you should know about pandemic flu - updated 14 May 2009
- What you can do to prepare for a flu pandemic - updated 14 May 2009
- What you can do to protect yourself from flu
- Advice on the use of face masks in the community setting in influenza A (H1N1) outbreaks (link to World Health Organisation website)
- Checking your temperature
- Looking after someone with suspected or confirmed H1N1 Influenza 09 (Human Swine Flu)
Resources
Information for people in care
- Information about influenza for people with disability
- Information about influenza for Residential Group Homes
Consumer medicine information
Posters
Door signs
For more information call 1800 FLU DOC (1800 358 362).
If you are deaf, have a hearing impairment or speech impairment, or complex communications needs contact us through the National Relay Service:
- TTY users phone 1800 555 677 then ask for 1800 358 362
- Speak and listen users phone 1800 555 727 then ask for 1800 358 362
![]()
If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 13 14 50 and ask them to telephone 1800 358 362.
Translated flu information is also available in a number of languages. Download the translated fact sheets.

